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It contains all the supporting project files necessary to work through the video course from start to finish. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods.
The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
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ITIL® 4 Foundation Training
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MIT License. Releases No releases published. Packages 0 No packages published. Contributors 2. You signed in with another tab or window.QWhich of the following should IT service continuity strategy be based on?
Design of the service metrics 2. Business continuity strategy 3. Business impact analysis BIA 4. Risk assessment Mark one answer: 1, 2 and 4 only 1, 2 and 3 only 2, 3 and 4 only 1, 3 and 4 only. QWhich one of the following is the BEST description of a relationship in service asset and configuration management? Mark one answer: Describes the topography of the hardware Describes how the configuration items CIs work together to deliver the services Defines which software should be installed on a particular piece of hardware Defines how version numbers should be used in a release.
Adapting best practice for specific industry sectors 2. Mark one answer: The configuration management system is part of the known error database The service knowledge management system is part of the configuration management system The configuration management system is part of the service knowledge management system The configuration management system is part of the configuration management database.
QWhich of the following is the correct definition of an outcome? Mark one answer: The results specific to the clauses in a service level agreement SLA The result of carrying out an activity, following a process or delivering an IT service All the accumulated knowledge of the service provider All incidents reported to the service desk. Mark one answer: Review and analyze Service Level Achievement results Identify activities to improve the efficiency of service management processes Improve the cost effectiveness of IT services without sacrificing customer satisfaction Conduct activities to deliver and manage services at agreed levels to business users.
QWhich one of the following is NOT a valid purpose or objective of problem management? Mark one answer: To prevent problems and resultant incidents To manage problems throughout their life cycle To restore service to a user To eliminate recurring incidents. QWhich of the following provide value to the business from service strategy?
Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful 2. Enabling the service provider to respond quickly and effectively to changes in the business environment 3.
Reduction in the duration and frequency of service outages Mark one answer: All of the above 1 and 3 only 1 and 2 only 2 and 3 only. QWhich process is responsible for low risk, frequently occurring, low cost changes? Mark one answer: Demand management Incident management Release and deployment management Request fulfillment. QWhich function or process would provide staff to monitor events in an operations bridge?
Mark one answer: Technical management IT operations management Request fulfillment Applications management.By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
ITIL certified professionals can earn up to percent more than their non-certified peers. Customized to your team's needs. Complete the certification training 2.
This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
Please click the below link for information regarding the booking process. Yes, we provide 1 practice test as part of our ITIL course to help you prepare for the actual certification exam. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. I think the course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer.
ITIL 4 Certification Exam Sample Questions
It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box.
Thanks again. The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!
The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts. It is one of the best solutions for online learning. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn! ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable.
Thank you, Simplilearn. I can now figure out how I can best improve the Service Management Framework as well.
The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!Key elements, concepts, and terminology in ITIL and service management. Four Dimensions that are critical to the formation of products and services.
Deciding if the IT service management career is right for you. How value is created across the service value system. Learn about service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices now!
ITIL® 4 Foundation
Enjoy our high-quality online video training delivered as a 5-day mini course by email so that you can learn the materials whenever and wherever you learn best. If you complete our 5-day mini course, you will receive an exclusive offer on our best-selling ITIL 4 Foundation certification program that has everything you need to earn your certification fast. I watched the videos, reviewed the included study pdf, took all eight practice tests, and passed on the first attempt.
The grades I made on the practice tests were very close to the grade I made on the actual certification test, too! Great content! Obviously knowledgeable and experienced instructor. Thank You! I recommend this course to anyone wanting to learn ITILv4 foundation. Jason uses practical examples to explain ITIL 4 concepts and practices. Simplification at its best!
All the risk is on us, as it should be. You literally have nothing to lose. We are confident that you will enjoy our teaching style that we are providing you this course absolutely free. Just enroll now and you can start learning all about IT service management and the new concepts in ITIL 4 at absolutely no cost to you.
If you love the course and we think you willthen you can signup for our full certification courses with an exclusive discount. All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.
Username or Email Address. Remember Me. Learn about service management, four dimensions, guiding principles, service value system, the ITIL 4 practices, and a career in IT service management! Price: Free. Enroll Now. Who should take this course Anyone who is interested in finding our if ITIL 4 and a career in service management is right for them.
Online Video Training Enjoy our high-quality online video training delivered as a 5-day mini course by email so that you can learn the materials whenever and wherever you learn best.
An Exclusive Discount on earning your ITIL 4 certification If you complete our 5-day mini course, you will receive an exclusive offer on our best-selling ITIL 4 Foundation certification program that has everything you need to earn your certification fast.
We have helped overstudents get certified and we can help you, too! Try us before you buy!
Key Terms. Four Dimensions. Service Value System. Guiding Principles. Continual Improvement. ITIL Practices.Earning your certification doesn't have to take months. You don't have to read boring textbooks that put you to sleep. Studying for your certifications should not be a chore. With us, it is easier to get certified than you ever thought possible.
Studying for your certifications shouldn't be a chore. Videos, study guide, quizzes, practice exams, and your certification exam voucher. If you do not pass your certification on your first attempt, we pay for your exam retake. Tell me more To take the transition module, all candidates must be at the ITIL Expert level or have a minimum of 17 v3 credits.
You've got questions, we've got answers. Below you will find the answers to some of our most frequently asked questions.
All the risk is on us, as it should be. You literally have nothing to lose. We are confident you will learn everything you need to know to pass your ITIL certification exams with our courses.
In fact, if you do not pass your certification exam within 60 days of buying and passing our course, simply send us your test score and your letter of course completion, and we will pay for your exam retake. It really is that simple, with us, you are guaranteed to get certified! We don't believe in trying to up-sell you into other products or services.
With us, everything is included in your course fee:. We are a small company with a big impact, that's how! As the old saying goes, "We make it up on volume. Well, we have the benefit of scale that a traditional, classroom-based company can't match. But, this is also awesome for US because it allows us to scale to help more students at a lower cost.
Unlike a traditional, in-person training course where they have to pay an instructor every single time the course is run, we only had to film the perfect course once. This keeps our overhead low and allows us to focus on what matters, giving you the BEST training experience, all without you having to leave your home or office. So, instead of having to pay an instructor thousands of dollars each week to run a class with 20 students, we can instead focus on building you the BEST course and sell that same course to thousands of other students.Due to the impact of the coronavirus, from 13 April to 30 September individuals are now permitted to print PDFs for exams and use PDFs or official e-books on a second e-device portable digital devices such as smartphones, tablets and laptops during open book exams.
ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
The guidance provided in this publication can be adopted and adapted for all types of organizations and services.How to pass ITIL 4 the cheapest way.
The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices. Number of pages:. ISBN: Format: Book. Publication Date: 18 Feb Availability: Available to order. Delivery: Delivery options and charges. You May Also Like A really great in depth guide, which ties together v3 functions and process to practices, including further practices which help towards building a wider fraamework to apply to business.
Hello, I bought ITIL 4th edition from your store 4 weeks ago, they charged me twice an sent two books, on arrival by DHL courier I rejected both and informed them immediately for my reimbursement.
I had been kept on hold by your customer service and I have not received my refund yet. This has delayed me from proceeding with the certification because of the poor service. I need my refund asap so as to register and buy the e-book.
Is PDF format available? I got my copy after 2 weeks of waiting. I'm from philippines. I do hope this and the axelos itil 4 app on my phone would be enough for me to pass the itil 4 foundation certification! Also asked to participate as exam writer for MP. It is well written with some good concepts that helped to address gaps in ITIL v3 edition.The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Typically, classroom training for ITIL Foundation lasts two and a half days and the examination takes place at the end of the training this will vary depending on the training provider. You can also self-study for the Foundation exam and you may also choose to take training in another format, such as distance learning. Use our training search to find an ITIL training provider. My ITIL is an online subscription to the latest resources and content helping you to apply what you have learnt during the ITIL Foundation exam to the workplace, as well as developing your skills and knowledge in line with future innovations in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL Foundation training Typically, classroom training for ITIL Foundation lasts two and a half days and the examination takes place at the end of the training this will vary depending on the training provider. Select a state or region None.